Business Problem Solved: The company needed to change hiring methods to better evaluate candidates' true performance and culture alignment through the S.T.A.R method, providing a better experience and leading to higher retention. The company also needed to make sure that training produced standardized results and that all participants demonstrated interviewing skills to become certified interviewers. 

After completing this certification training, participants will be able to identify their role and place in the process, create a positive candidate experience, facilitate an interview, analyze and evaluate each unique candidate objectively, fairly, and without bias, and determine and propose a hiring recommendation.

Click on the links below to preview some of the modules.

1. Introduction (Rise Course) - Welcome to the Interview Certification Course, designed to equip you with the skills to lead effective, structured interviews that positively impact both the candidate experience and successfully hiring the best team. A positive candidate experience strengthens our brand, while the right hiring process ensures consistency and fairness. By aligning interviews with our company's hiring philosophy and using behavioral interviewing techniques, you'll be able to assess candidates based on key competencies.

   • Welcome to the Interview Certification Program

   • The Impact of Candidate Experience

   • Your Team is Hiring (Storyline Block)

   • Your Role in the Selection Process (Storyline Block)

   • Our Hiring Philosophy

   • The Behavioral Interviewing Method (S.T.A.R.)

   • Using the Interview Guide

2. Prepare for the Interview - In this module, you will learn how to effectively prepare for interviews by gaining an understanding of the role and identifying competency proficiency needed for success. You'll explore how to review candidate information and recognize personal biases that can impact decision-making. Additionally, this module covers best practices for creating a positive candidate experience and ensuring interviews are both compliant and well-documented, providing a strong foundation for conducting structured, fair, and insightful interviews.

   • Learn About the Role

   • Learn About the Candidate

   • Check Your Biases

   • Cultivate a Positive Candidate Experience

   • Compliant Documentation

3. Facilitate the Interview (Rise Course) - In this module, you'll learn how to effectively facilitate interviews by starting with a professional introduction and creating a welcoming atmosphere. Then, you'll begin to explore techniques for identifying and collecting behavioral evidence through the S.T.A.R. method and compliant notetaking. Next, you'll learn how to ask strong follow-up questions, identify insufficient responses from the candidate, avoid illegal questions, and use the S.T.A.R. method to identify key competency behaviors. Lastly, you'll learn how to ask questions for functional and technical skills and how to end the interview by communicating proper expectations.

   • Set the Stage

   • Identify & Collect Behavioral Evidence (Storyline Block)

   • Follow-Up Questions (Storyline Block)

   • Listen for Insufficient Responses (Storyline Block)

   • Avoid Illegal Interview Questions

   • Interview Scenario

   • Interviewing for Functional/Technical Skills

   • Ending the Interview

4. Evaluate the Candidate - This module focuses on evaluating candidates effectively using structured tools like the interview guide, rating scales, and defined competency levels. Participants will learn how to assess candidates objectively, fill out the interview feedback form accurately, and provide clear, actionable insights. Additionally, the module will cover best practices for meeting with the hiring team to align on candidate evaluations and calibrate decisions on whether to proceed with a hire, ensuring a fair, data-driven selection process.

   • Use the Interview Guide to Rate the Candidate

   • Rating the Competencies

   • Rating Functional/Technical Skills

   • Fill Out the Feedback Form

   • Candidate Calibration

5. Exam & Next Steps (Rise Course) - Congratulations on reaching this final step of your learning journey. This exam is designed to evaluate your understanding of the key concepts and skills covered throughout the course. It will test your knowledge, critical thinking, and ability to apply what you've learned to real-world scenarios. 

   • Exam - 20 multiple-choice questions

   • Next Steps

6. Workshop -